Cornwall Housing, which delivers housing services on behalf of Cornwall Council, and the council are acting swiftly to reassure tenants that they are taking immediate action to address the findings of two independent reviews which have highlighted a number of areas for improvement. 

Cornwall Housing

Cornwall Council and Cornwall Housing, part of the Corserv Group, are writing to all tenants and leaseholders to set out what is being done.   

The group, with the support of Cornwall Council, commissioned an independent review after concerns were raised around Cornwall Housing’s operational effectiveness. The recommendations from the report prompted a full audit into health and safey compliance by Cornwall Housing. 

The health and safety audit found that Cornwall Housing did not meet the required standard in several areas. Important changes are already being made to address the issues. 

The report identified that some electrical inspections were out of date and that the systems and records for keeping compliance checks needs improvement. Being overdue with compliance checks does not necessarily mean homes are not safe. The teams are working every day to get back on track with the recommended timetable.  

Cornwall Housing is also producing a long-term action plan to improve performance, and its board and the council will assure its effective implementation. 

‘We take these matters very seriously’

Iain Sim, the newly appointed interim managing director of Cornwall Housing Limited, said: “We’re accountable and responsible for the management of 10,500 homes in Cornwall, and we take these matters very seriously. We are contacting all our tenants and leaseholders to reassure them that we are rapidly addressing the findings in the report as the safety, health, and wellbeing of our residents is our top priority.  

“We will make sure we have strong governance from our board and visible leadership from our managers to resolve the issues in our operations and to improve our performance. Importantly, our main focus is to intervene now to bring us back up to safety standards and deliver high quality homes and housing services to the communities of Cornwall.” 

Olly Monk, Cornwall Council cabinet member for housing, added: “The council is responsible to tenants for the services provided by Cornwall Housing on its behalf, and the health and welfare of residents is our highest priority. 

“The findings of these two independent reviews are concerning and the council will be making sure that these issues are addressed urgently.”

• Tenants concerned about their homes can contact Cornwall Housing on 01872 323890 or email